Privacy Policy

1. Who we are

NoiseOut operates the NoiseOut service available at noiseout.net. If you have questions about this policy, contact us at hello@noiseout.net.

2. What we collect

We collect only what is necessary to provide the service:

• Account information — your name, email address, and password (hashed) when you sign up.
• Billing information — payment details are handled entirely by Stripe. We do not store card numbers.
• Agent heartbeat signals — each active agent machine sends a periodic status signal containing: computer name, Windows username, local IP address, Windows version, app version, noise level reading, and connection status. No audio data is included.
• Free-trial device code — for free-trial accounts only, the app sends a one-way scrambled code derived from the computer's Windows ID (the ID itself cannot be recovered from it). We use it solely to allow one free trial per computer, and delete it automatically after 12 months. Paid accounts are never recorded.
• Accent coaching scores — when an agent practises a script line, only the scores (overall, per word, and speaking pace) are sent so managers can see progress. The recording itself never leaves the PC.
• Usage data — seat counts, plan type, and subscription status.
• Log data — standard web server logs (IP address, browser type, pages visited) for security and debugging.

3. What we do not collect

We explicitly do not collect the following:

• Call audio or voice recordings of any kind.
• Conversation content or transcripts.
• Customer data from your callers or contacts.
• Any audio processed by the on-device AI models (noise cancellation, pronunciation checking, practice voice).

All noise cancellation and accent coaching AI runs locally on the Windows PC. Practice recordings are checked on the device and discarded; only the resulting scores are sent.

4. How we use your data

• To provide and operate the NoiseOut service.
• To process billing and manage your subscription via Stripe.
• To display agent status on the supervisor dashboard.
• To send transactional emails (account confirmation, billing receipts, trial reminders).
• To respond to support requests.
• To comply with legal obligations.

5. Data sharing

We do not sell your data. We share data only with the following service providers, and only to the extent necessary:

• Stripe — payment processing and subscription management.
• Supabase — database and authentication hosting.
• Vercel — web application hosting.
• Resend — transactional email delivery.

Each provider is contractually bound to use your data only to provide their service to us.

6. Data retention

We retain your account data for as long as your account is active. If you cancel and request deletion, we delete your account data within 30 days, except where we are required to retain it for legal or financial compliance purposes (such as billing records, which we retain for 7 years as required by applicable law).

7. Security

We use industry-standard security practices including encryption in transit (TLS), encrypted database storage, and access controls. No system is perfectly secure; if you believe your account has been compromised, contact us immediately at hello@noiseout.net.

8. Cookies

We use only essential session cookies required for authentication and to keep you logged in. We do not use advertising or tracking cookies.

9. Your rights

Depending on your location, you may have rights including:

• Access to the personal data we hold about you.
• Correction of inaccurate data.
• Deletion of your data (subject to legal retention requirements).
• Data portability.
• Objection to processing.

To exercise any of these rights, email hello@noiseout.net. We will respond within 30 days.

10. Children

NoiseOut is a business service not intended for use by persons under 18. We do not knowingly collect data from minors.

11. Changes to this policy

We may update this policy from time to time. We will notify you of material changes by email or by posting a notice in the dashboard. Continued use of the service after changes take effect constitutes acceptance of the updated policy.

12. Contact

Questions about this policy: hello@noiseout.net